New York, New York
1 comment
Not resolved

I ordered several items online.In the middle of the night, while I was asleep, I received an email that one item in my order was out of stock and would be canceled.

Related: Kirklands Shipping Service Review

I called the next day to try to get a replacement item to replace the item that was out of stock, but I wanted it shipped to me with no additional shipping cost since it was not my fault that the order was out of stock to begin with. Even doing this was a hassle and I wanted to get my original 20% discount applied. I was transferred to another person who could help process the other, but the first person already canceled my order in full which I didn't realize until the next day. I had to call back and speak to Debra the following day to have my order replaced, who transferred to me to someone else again to have this done.

By this time the discount I originally had was 2 days old and they have to issue me a credit after the fact to get my full 20% discount due to confusion and lack of inventory on their part. All the while they are unsure if they will have enough inventory of my items in stock and my order goes lower down in the ***, making it less likely that my ordered items will be in stock. A few days later, waiting and wondering when my order would be shipped as I received no information about it. I sent an email to customer service inquiring about my order status.

On Monday, 3/29, I received an email that my ENTIRE ORDER WAS CANCELED IN FULL for no reason at all...I called customer service, the person on the phone seemed so dumb and slow, and couldn't clearly explain why my answer was canceled. Mind you, I agree with the other reports that you are put on hold FOREVER and sometimes they leave a message for someone to call you back. THEN today (Tuesday), I get an email that one item I wanted was being shipped out (but that secondary order should have been canceled when I was working with the CSR reps a full week ago). They did not cancel it.

2 days more trying to speak to customer service and corporate office to figure this stuff out.

I am busy and don't have time to deal with this incompetence.Key Message: Do not order online from this company!!!!

Review about: Kirklands Online Order.

I didn't like: Online ordering, Customer service, Stock issues.

Review #819201 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Website
Location
Discounts and Special Offers
Customer service
Layout of Store
Staff
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Kirklands Shipping Service
Reason of Review / Monetary Loss Order processing issue / $153
Preferred solution Let the company propose a solution

Had an Experience with Kirklands?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Victim
#1181459

Another victim here!

You May Also Like

Kirklands - Shelf Review from Manteca, California Kirklands "I placed the order in mid April after waiting for the item to become available and it stated it shipped April 27 but it wasnt delivered until May 13th damaged..." Read more Walmart - Quality Pets/starvation policy is knowing willful cruelty of Puffers Walmart "When I found Green Spotted Puffer fish at Walmart in February 2015., I was shocked. All were emaciated and suffering from fin rot, ich, flukes, and parasites. The associate warned..." Read more Sears - Bad quality Kenmore Regrigerator Sears "FACTS: WE OWN A 79579757900 KENMORE REFRIGERATOR MODEL (NOT YET EIGHT YEARS (OLD) THAT WAS BOUGHT AFTER THE PREVIOUS TWO BRAND NEW REFRIGERATORS WERE DEEMED UNUSABLE BY SEARS. SINCE THE..." Read more Ezbuy - Worst service I have ever used Ezbuy "I am an ezbuy customer from the time they first started out until now. So I had been through the early stages (which to me was the best time) because..." Read more Splat Hair Color - My only wonder Splat Hair Color "I haven't had a issue with splat just curious as to why when I bleach my hair it turns purple lol. But for those having issues maybe this will help...." Read more Rosewholesale - Did not receive package Rosewholesale "Placed my first order with rosewholesale on Feb 12th, 2017 and to date, May 23, 2017 I have not received my package. I have contacted them, opened several tickets but..." Read more Threads King - THESE BASTARDS CLAIM A 100% SATISFACTION GUARANTEE...BULL. Threads King "This company is THE WORST....run, don't walk from their website. I ordered a bra, they sent me a size A; I'm a D. It took an EXTREMELY LONG time- about..." Read more Comcast - Horrible installation Comcast "I have a rental and the new tenants brought Comcast in. My issue is with the installation. I have no idea about the Comcast service. After the initial install (see..." Read more