Kirklands - THE WORST ONLINE ORDERING & INCOMPETENT CUSTOMER SERVICE

32 of 60 Kirklands reviews

I ordered several items online.In the middle of the night, while I was asleep, I received an email that one item in my order was out of stock and would be canceled.

I called the next day to try to get a replacement item to replace the item that was out of stock, but I wanted it shipped to me with no additional shipping cost since it was not my fault that the order was out of stock to begin with. Even doing this was a hassle and I wanted to get my original 20% discount applied. I was transferred to another person who could help process the other, but the first person already canceled my order in full which I didn't realize until the next day. I had to call back and speak to Debra the following day to have my order replaced, who transferred to me to someone else again to have this done.

By this time the discount I originally had was 2 days old and they have to issue me a credit after the fact to get my full 20% discount due to confusion and lack of inventory on their part. All the while they are unsure if they will have enough inventory of my items in stock and my order goes lower down in the ***, making it less likely that my ordered items will be in stock. A few days later, waiting and wondering when my order would be shipped as I received no information about it. I sent an email to customer service inquiring about my order status.

On Monday, 3/29, I received an email that my ENTIRE ORDER WAS CANCELED IN FULL for no reason at all...I called customer service, the person on the phone seemed so dumb and slow, and couldn't clearly explain why my answer was canceled. Mind you, I agree with the other reports that you are put on hold FOREVER and sometimes they leave a message for someone to call you back. THEN today (Tuesday), I get an email that one item I wanted was being shipped out (but that secondary order should have been canceled when I was working with the CSR reps a full week ago). They did not cancel it.

2 days more trying to speak to customer service and corporate office to figure this stuff out.

I am busy and don't have time to deal with this incompetence.Key Message: Do not order online from this company!!!!

This review is a subjective opinion of a user.
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More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
Layout of Store
Discounts and Special Offers
Location
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  • What I liked
      No items
  • What I disliked
    • Online ordering
    • Customer service
    • Stock issues

Reason of review:
Order processing issue
Preferred solution:
Let the company propose a solution
Monetary loss:
$153
Product or service
Kirklands Online Order
Review category
Supermarkets and Malls
review #819201

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Victim

Jul 05 #1181459

Another victim here!

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