Kirklands - Rude online chat rep and poor customer service
Never order anything to ship to the store! It will take MONTHS for it to ship (literally)!
I also never received any confirmation email for my order and was forced to call customer service, which was having a very high volume of calls, so I was then forced to talk to a very rude online chat rep. Needless to say this rep was of no assistance and told me it would take days for my refund to process, when all I had to do (and did) was call the store with the right information and cancel my order. Took 2 mins tops! Kirklands does not have good customer service and it seems like they just hire anybody off the streets.
With customer service as *** as there's, I can't see them being in business very long. I will not be shopping with them anymore.
Reason of review: Poor customer service.
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