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I ordered an art piece and when i recd the order it was the wrong item. I called customer service and was told that the right item would be sent out and i can call to get tracking number. I was also told that i would be contacted about what to do with the wrong item....
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Anonymous
Anonymous

You may not like the second response, but it sounds legitimate. Telling someone the truth is not the same as rude. You have to think your way through these things.

1.3
#1054217
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I ordered a picture frame from Kirkland’s on 12/02/16. It was originally estimated to arrive on 12/09/16, but I received the tracking link on 12/12/16 saying had been shipped. When I clicked on that link, it said "Label created" and nothing else on FedEx's website. I...
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1.0
#978619
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Placed and order on Dec 9th and up until Monday the 19 it was still processing. The processing time was over 10 days and now that i called the store to see where the order stands and now they mention that i would have to wait till Tuesday the 27th of December for my...
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2.2
I didn't like
  • Customer service number allways busy
#977183
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I ordered a canvas print online. I was very excited about it. The shipping was a bit slow, but not too bad. However, when the package finally arrived it was not at all what I ordered!!! I have now called "Customer Sevice" 4 times (currently on hold again) and cannot...
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3.3
#974305
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Try to make this short and sweet. 1st problem was with my cart online. Somehow items are stuck in there. I've called numerous times and now if I do order (did cause I'm done) I'd have to order as a guest. Now fast forward, I ordered one simple little lamp and it's...
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3.0
#935718
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I bought a clock on 3-3-16 for 89.99 and received 20% discount, 15% reward for being a member of the K-Club for my birthday, and 10.00 reward also for being a club member, so with all the rewards and tax I paid 58.18. Now the clock is 30% off, so when I went to the...
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Anonymous
Anonymous

Unfortunately, after aathe price on something has been changed, they can't really do much unless you choose to do a return and re-purchase it again. BUT, since you already use...

Anonymous
Anonymous

A reward is a discount. Once you use the reward, they cannot be refunded or reused. In fact, each time you return or exchange something, you lose points! Read the terms and co...

Homer Glen, Illinois
#808210
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Contact Kirklands

Mailing Address:
Kirkland’s, Inc.
431 Smith Lane
Jackson, Tennessee 38301
United States
Phone:
(877) 541-4855
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