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Kirklands - Awful, Lost my business

Kirklands - Awful, Lost my business
Kirklands - Awful, Lost my business
Received a damaged item earlier this month July 2018. $9.99 for Item , $5.99 Shipping cost.After several emails requesting a decision on replacing/refunding.Shipped Item back at a cost too me of $9.59.Fed up with customer service. After I shipped item back received an email to destroy it... Only refunding $9.99.
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1309859
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Today I had my first ever Kirkland’s experience. The nearest store is two hours from my home so it’s not a trip I make frequently. I found a TV stand that I loved and purchased it. I spent the rest of the day purchasing things that matched it and filled up my friend’s...
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1.7
#1298008
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I ordered a butterfly bench for a flower garden I was working on and this was my centerpiece. I ordered it June 24th 2018 and when I still haven’t received it on July 6th I called customer service which I was told it was just being packaged for delivery so I wouldn’t...
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4.1
#1297684
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I have been a costco member since 4 years but I have noticed that somewhere the quality of Kirkland Milk and Chicken is compromised Kirkland chicken has blood clots and hair. I washed the chicken many times but the blood kept coming out from the chicken even after...
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Anonymous
durpp

Wrong store. Kirkland's is a home decor store. You want Costco... a store in which Kirkland Signature is their store brand.

3.1
I didn't like
  • Dairy products and chicken
#1284554
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I ordered a cream desk online. I received it yesterday after I drove an hour to get it. When I opened it up this morning it was severely damaged. I packed it back up and drove an hour back to Kirkland’s at their Sunberry store outside Columbus. The lady who helped me...
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#1274546
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Kirkland's store customer service is horrid and calling their home office was even worst! Merchandise was stacked haphazardly and fell. The store blamed us and wanted us to be responsible for any damage. We returned to store a week later and nothing had changed about...
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#1272703
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Kirklands - Amazing

Kirklands - Amazing
Great merchandise and coupons! Spin to win has great coupons and is so easy to use!
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1270346
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Kirklands - Complaint

So I bought a long mirror and I live an hour away from the store. When I got the mirror hone it was separated from the wood underneath the cardboard in the corner. The store has no others like it The manager gave me the number to customer service and they will not ship me another mirror. This is extremely frustrating as the mirror was 109.99 and I had 30 percent off. So unfair.
1.8
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
#1270345
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This is Ben my fourth bad experience with Kirkland's, I decided yesterday to actually call customer service to let them know how poorly I was treated in The Brick Town New Jersey store and pretty much what I got was sorry that's our policy. Being in customer service...
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Anonymous
Durpa

You really couldn’t be bothered to read the coupon? You really could t be bothered to grab a candy bar or some easy snack for a dollar? Just because YOU THINK they should “jus...

Anonymous
Annie

Coupons cannot be used on green tag items. It says so right on the coupon! It also says you have to have $50 subtotal to get the coupon. Not $49.70 not $49.97, but $50. There ...

1.0
#1269098
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Contact Kirklands

Mailing Address:
Kirkland’s, Inc.
431 Smith Lane
Jackson, Tennessee 38301
United States
Phone:
(877) 541-4855
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I just wanted to add that I’ve been shopping over the last two weeks at the Kirkland at Georgetown Texas that spent well over $500 to the hubby’s dismay on little things here and there. However, they have horrible customer service the managers there are rude to...
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Anonymous
Durpa

So let me guess, you’re claiming they were “rude” over a return. Did you have the receipt in order to make the return? No probably not because you either lost it or didn’t gra...

Anonymous
Annonymous

So what happened exactly? How were they "rude"? What did the manager say?

1.7
#1262702
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