Latest review first
Ordered 2 pictures from Kirkland's online ship to store. It took over 2 weeks to receive the item's they had in stock. The one item came in damaged and was told another one was being express shipped. Waited another week and picked up the item once the store had called...Read more
I ordered two canvas wall pictures and one of them took seven whole days to get to my house and the other one is still not here even though I ordered them at the same time. By the time it gets here it would have been 30 whole days and that is ridiculous especially...Read more
I ordered 4 outdoor pillows and was supposed to receive them in 3-7 business days. When I spoke with a customer service rep they said it would be shipping "soon" and ended the call. Once I finally received the pillows, the order was wrong. I called back again and this...Read more
Today was the first time I went into Kirklands and I wanted to turn around and walk out as to the scents of the candles, etc in the store. I did not spend much time in there. I did talk to a clerk and told her my comments,,,, which were that since I was a teen I got a...Read more
Kirklands - Order placed and money taken out of bank account
Customer service representative very rude.
DON’T WASTE YOUR $. I absolutely loved this store until I placed an online order. They instructed me to do a return by going to the nearest location for a full return however WARNING they do not give you a “full return”. They have a stupid policy that if you order...Read more
Kirklands - Will not be back
They had something on clearance with others that look like it but this one didnt have the green tag on it so they did not give me the green tag price it was only $3.00 differance so the lost a customer over $3.00. And rude
My friend and I went into Kirklands Eastchase Montgomery on Saturday to purchase a few things. One of the items was on a rack outside with all green tagged summer merchandise along with a sign that said additional 25% off all summer items (or something to that effect)...Read more
Customer Service was not good,the cashier was the store manager.I BOUGHT IN A ITEM ONLY 5.99 PLUS TAX TO GET A REFUND WAS GOING TO PURCHASE MORE BUT GOT UPSET,I HAD MY RECEIPT FROM YESTERDAY,I GAVE IT TO HIM ,THEN HE ASKED FOR MY I.D. SO I GAVE IT TO HIM I ASKED HIM SO...Read more
Kirklands - Awful, Lost my business
Received a damaged item earlier this month July 2018. $9.99 for Item , $5.99 Shipping cost.After several emails requesting a decision on replacing/refunding.Shipped Item back at a cost too me of $9.59.Fed up with customer service. After I shipped item back received an email to destroy it... Only refunding $9.99.
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