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I ordered a cream desk online. I received it yesterday after I drove an hour to get it. When I opened it up this morning it was severely damaged. I packed it back up and drove an hour back to Kirkland’s at their Sunberry store outside Columbus. The lady who helped me...
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#1274546
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Kirkland's store customer service is horrid and calling their home office was even worst! Merchandise was stacked haphazardly and fell. The store blamed us and wanted us to be responsible for any damage. We returned to store a week later and nothing had changed about...
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#1272703
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Kirklands - Amazing

Kirklands - Amazing
Great merchandise and coupons! Spin to win has great coupons and is so easy to use!
5.0
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
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#1270346
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Kirklands - Complaint

So I bought a long mirror and I live an hour away from the store. When I got the mirror hone it was separated from the wood underneath the cardboard in the corner. The store has no others like it The manager gave me the number to customer service and they will not ship me another mirror. This is extremely frustrating as the mirror was 109.99 and I had 30 percent off. So unfair.
1.8
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Customer service
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Value for money
#1270345
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This is Ben my fourth bad experience with Kirkland's, I decided yesterday to actually call customer service to let them know how poorly I was treated in The Brick Town New Jersey store and pretty much what I got was sorry that's our policy. Being in customer service...
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Anonymous
Durpa

You really couldn’t be bothered to read the coupon? You really could t be bothered to grab a candy bar or some easy snack for a dollar? Just because YOU THINK they should “jus...

Anonymous
Annie

Coupons cannot be used on green tag items. It says so right on the coupon! It also says you have to have $50 subtotal to get the coupon. Not $49.70 not $49.97, but $50. There ...

1.0
#1269098
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I just wanted to add that I’ve been shopping over the last two weeks at the Kirkland at Georgetown Texas that spent well over $500 to the hubby’s dismay on little things here and there. However, they have horrible customer service the managers there are rude to...
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Anonymous
Durpa

So let me guess, you’re claiming they were “rude” over a return. Did you have the receipt in order to make the return? No probably not because you either lost it or didn’t gra...

Anonymous
Annonymous

So what happened exactly? How were they "rude"? What did the manager say?

1.7
#1262702
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I ordered two lamps from online store and they arrived defective. Come to find out, this was a known issue with the product. Kirkland's is KNOWINGLY selling defective lamps. This is extremely irresponsible and potentially dangerous. Customer service is laughable. I...
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1.2
I didn't like
  • Product quality and customer service
#1259879
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Kirklands - Store manager

You need to teach your store manager in the naples fl store how to mind her own business and don't start trouble for the people that don't work for her and dont be a snitch
#1251052
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Kirklands - Will never shop there again

Kirklands - Will never shop there again
Kirklands - Will never shop there again
Kirklands - Will never shop there again
I don’t know who’s doing the ordering for them, whom ever doing is very racist! I will never spend another dollar there again. Everything in the store is cotton. I have spent a lot of money in that store. Now I see my black money is no good there.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1249767
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Contact Kirklands

Mailing Address:
Kirkland’s, Inc.
431 Smith Lane
Jackson, TN 38301
Phone:
(877) 541-4855
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I did contact the customer service depT at Kirkland’s on May 2, the same day as I talked to Wells Fargo Customer Service Credit Card Division. The rep I spoke to said that my experience with the order etc was a shame and that was the policy of their credit card...
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#1246328
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