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Ordered 2 pictures from Kirkland's online ship to store. It took over 2 weeks to receive the item's they had in stock. The one item came in damaged and was told another one was being express shipped. Waited another week and picked up the item once the store had called...
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#1387958
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I ordered two canvas wall pictures and one of them took seven whole days to get to my house and the other one is still not here even though I ordered them at the same time. By the time it gets here it would have been 30 whole days and that is ridiculous especially...
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2.5
#1381328
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I ordered 4 outdoor pillows and was supposed to receive them in 3-7 business days. When I spoke with a customer service rep they said it would be shipping "soon" and ended the call. Once I finally received the pillows, the order was wrong. I called back again and this...
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#1367528
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Today was the first time I went into Kirklands and I wanted to turn around and walk out as to the scents of the candles, etc in the store. I did not spend much time in there. I did talk to a clerk and told her my comments,,,, which were that since I was a teen I got a...
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#1362405
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Kirklands - Order placed and money taken out of bank account

Customer service representative very rude.
1.0
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Staff
#1347578
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DON’T WASTE YOUR $. I absolutely loved this store until I placed an online order. They instructed me to do a return by going to the nearest location for a full return however WARNING they do not give you a “full return”. They have a stupid policy that if you order...
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2.4
#1340862
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Kirklands - Will not be back

They had something on clearance with others that look like it but this one didnt have the green tag on it so they did not give me the green tag price it was only $3.00 differance so the lost a customer over $3.00. And rude
2.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Style and Design
Value for money
#1339982
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My friend and I went into Kirklands Eastchase Montgomery on Saturday to purchase a few things. One of the items was on a rack outside with all green tagged summer merchandise along with a sign that said additional 25% off all summer items (or something to that effect)...
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Anonymous
Anonymous

That complaint is too long and very boring.

#1339823
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Customer Service was not good,the cashier was the store manager.I BOUGHT IN A ITEM ONLY 5.99 PLUS TAX TO GET A REFUND WAS GOING TO PURCHASE MORE BUT GOT UPSET,I HAD MY RECEIPT FROM YESTERDAY,I GAVE IT TO HIM ,THEN HE ASKED FOR MY I.D. SO I GAVE IT TO HIM I ASKED HIM SO...
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Anonymous
Heather

Other stores do NOT do this! Kirklands is in the stone ages then wirth returns. Alot of stores now, they can pull up your sale without a receipt, will credit your CC no proble...

Anonymous
Annie

If the computer cannot read/scan the receipt, they have to do it manually. The reason why it won't scan is mist likely the receipt it old, faded, torn, crinkled, etc.... When ...

#1311984
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Contact Kirklands

Mailing Address:
Kirkland’s, Inc.
431 Smith Lane
Jackson, Tennessee 38301
United States
Phone:
(877) 541-4855
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Kirklands - Awful, Lost my business

Kirklands - Awful, Lost my business
Kirklands - Awful, Lost my business
Received a damaged item earlier this month July 2018. $9.99 for Item , $5.99 Shipping cost.After several emails requesting a decision on replacing/refunding.Shipped Item back at a cost too me of $9.59.Fed up with customer service. After I shipped item back received an email to destroy it... Only refunding $9.99.
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1309859
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