Made an order online received email that it had been shipped to store. Waited for email to pickup never got it. Finally went to store and someone picked it up and they have no information as to who did. They charge and then steal the merchandise because i sure did not...Read more
was routed to a phone sales line that won't give up or let me escape. it was super annoying. really pissed me off still trying to find the right number. at this point all i can say is kirkand site sucks and i will tell averyone i know of this experinence. now this...Read more
Kirklands - Military service not honored when ordering online
They wouldn't give me my military discount and when I asked about my spin to win, she couldn't do that either. Now, I was really shocked that she couldn't go into my reward program with them and see I am military. Not so sure about them dismissing me that quickly when I was ready to make a purchase.......
Kirklands - The worst customer service
There is a lack of communication between customer service and the Boynton Beach store. When I spoke the the store the sales associate was extremely rude and I in knowledgeable! I was inquiring about a shipment when in fact it was there! Called corporate and still waiting for a call back! I’ll never shop there again!! Store manager was unavailable!
Unless you want to wait over a month for your products to arrive DO NOT order to store online. A month after I placed my order I received an email that the item was back ordered. And I still have yet to receive the other items in my order, which was placed 2/19. There...Read more
I ordered a glass lamp shade replacement last year to ship to store after a month I called the store and told me it had arrived 2 months later I called again and told me someone had already picked it up...point is , I never received it . I decided a year later to try...Read more
I ordered an item online. About 2 weeks later I received an email saying the item had been shipped to the store. I had been told that when my order arrived they would email me. 11 days later I called because I hadn't heard anything. They said they couldn't find it,...Read more
I didn't like
- Online ordering and refunds
I am a very Upset Customer Kirkland’s discontented the Big candles why They were Worth the money. The new little candles are a waste of money 9.99 and they don’t last long the bigger ones lasted me two three months. I trim the wicks like it instructed and the little...Read more
Kirklands - Candles
I wish Kirkland’s didn’t discontinue the regular sized candles the new ones are to to small they don’t last long at all I bought my candle 3 days ago and I tr the wick as instructed and did last at all waste of money you pay 10.00 for small candle the big candles need to be brought back worth the money I will no longer buy any more candles unless. They bring old ones back. Do something Kirkland’s
I purchased a $50 mirror. It wasn't hung on my wall for 5 minutes when the frame broke and the mirror crashed to the ground. Took it back and they wouldn't refund me the money because I had used a wire to hang it. Who doesn't use a wire to hang heavy items?! Manager...Read more
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