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14 Days after placing order 9421311 , I finally reach out to customer service. Rep doesn't even tell me she is working on my question and disappears for 5 minutes making me wonder if I'm even connected. Finally, comes back, telling me the item is packed and ready to...
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Company wrote 0 private or public responses to the review from Nov 27.
1.0
I liked
  • I think i would like the item i ordered if theyd ship it
I didn't like
  • Customer service processing time delivery speed lack of caring
#1408798
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My wife and I bought a house in Pembroke Pines Florida and we went to the Kirkland store on Pines Boulevard a lot to buy things for our new house we started noticing the manager at that location was so rude to her employees it was so pathetic I stopped going my wife...
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Company wrote 0 private or public responses to the review from Nov 23.
1.0
#1406650
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Ordered 2 pictures from Kirkland's online ship to store. It took over 2 weeks to receive the item's they had in stock. The one item came in damaged and was told another one was being express shipped. Waited another week and picked up the item once the store had called...
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Company wrote 0 public responses to the review from Oct 24.
#1387958
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I ordered two canvas wall pictures and one of them took seven whole days to get to my house and the other one is still not here even though I ordered them at the same time. By the time it gets here it would have been 30 whole days and that is ridiculous especially...
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Company wrote 0 private or public responses to the review from Oct 14.
2.5
#1381328
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I ordered 4 outdoor pillows and was supposed to receive them in 3-7 business days. When I spoke with a customer service rep they said it would be shipping "soon" and ended the call. Once I finally received the pillows, the order was wrong. I called back again and this...
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Company wrote 0 private or public responses to the review from Sep 27.
#1367528
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Today was the first time I went into Kirklands and I wanted to turn around and walk out as to the scents of the candles, etc in the store. I did not spend much time in there. I did talk to a clerk and told her my comments,,,, which were that since I was a teen I got a...
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Company wrote 0 private or public responses to the review from Sep 21.
#1362405
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Kirklands - Order placed and money taken out of bank account

Customer service representative very rude.
Company wrote 0 private or public responses to the review from Sep 05.
1.0
Details
Staff
#1347578
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DON’T WASTE YOUR $. I absolutely loved this store until I placed an online order. They instructed me to do a return by going to the nearest location for a full return however WARNING they do not give you a “full return”. They have a stupid policy that if you order...
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Company wrote 0 public responses to the review from Aug 28.
2.4
#1340862
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Kirklands - Will not be back

They had something on clearance with others that look like it but this one didnt have the green tag on it so they did not give me the green tag price it was only $3.00 differance so the lost a customer over $3.00. And rude
Company wrote 0 private or public responses to the review from Aug 27.
2.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Style and Design
Value for money
#1339982
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Contact Kirklands

Mailing Address:
Kirkland’s, Inc.
431 Smith Lane
Jackson, Tennessee 38301
United States
Phone:
(877) 541-4855
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My friend and I went into Kirklands Eastchase Montgomery on Saturday to purchase a few things. One of the items was on a rack outside with all green tagged summer merchandise along with a sign that said additional 25% off all summer items (or something to that effect)...
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Company wrote 0 private or public responses to the review from Aug 27.
Anonymous
Anonymous

That complaint is too long and very boring.

#1339823
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