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Today I had my first ever Kirkland’s experience. The nearest store is two hours from my home so it’s not a trip I make frequently. I found a TV stand that I loved and purchased it. I spent the rest of the day purchasing things that matched it and filled up my friend’s...
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1.7
#1298008
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So I make an order on October 9 its is now October 28th! Still havent received an email or anything stating it is at the store. Im the dumb one though because I placed an order before and it took every bit of a month to get it. I being ***, placed yet another order...
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I liked
  • Products in the store
#944975
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Kirkland's Store 983, Cincinnati, OH. I ordered a night light online and returned it to the store within one week of receiving it. I had my email receipt and original credit card. They would not credit my card without scanning my driver's license because they said I...
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2.3
I didn't like
  • Failure to accept returns based on their policies
  • Customer service
  • No management to speak to
#922327
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I placed an online order on June 18th, It is July 6th and it still has not been sent out to the store. I have talked to people on their live chat, by phone and the corporate office, still no response from the corporate supervisor, big surprise!! The offered me 25%...
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Anonymous
Joe

Same here. Ordered on June 12 ,now it's July 10th. Called a several times, always give me the run arounds.Called again today, they said the order has shipped out to store on 7...

1.0
I didn't like
  • Customer service
  • Online ordering
  • Stock issues
#877797
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Kirklands Online Order Review

They are terrible at customer service. Placed order 6 days ago & still not even shipped. Cust Svs managers don't even call back !!
3.5
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
#761605
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