State: Michigan Clear all filters (5 of 191 reviews match)
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I ordered a mirror from Kirkland's on March 11th. The website stated that orders take 7-10 business days. After numerous calls to customer service and excuse after excuse I was told that my item must have been lost because it never made it to the store. On April 20th...
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Company wrote 0 public responses to the review from May 11, 2016.
Anonymous
Anonymous

I had a very similar experience. How is this acceptable???

#845775
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Kirklands Customer Care Review

I had the worst experience with kirklands customer service.... Waited 1 month for a candlestick, it came in shattered in pieces. I called CS several times & nothing was done- after calling again, the candlestick was out of stock online and they couldn't send a replacement- I'm just disappointed that I had to keep calling to resolve the issue!
Company wrote 0 public responses to the review from Apr 22, 2016.
#834532
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Kirklands Staff Review

Very bad customer service.Had visited the kirkland store in Rochester hills, Michigan today. The lady who works in the store was extremely rude.
Company wrote 0 public responses to the review from Mar 22, 2016.
3.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#815295
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Jar Candles Review

The candles smell great but they leave a aweful black smutt in my home. My refrigerator inside and out was covered. My walls also! Seems it blew throughout my home in my vents. Its terrible
Company wrote 0 public responses to the review from Mar 21, 2016.
#813841
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I was in the Novi, MI store yesterday perusing the cheap items for about twenty minutes and not one employee spoke to me. Not even a single word so we know there was no sale to be asked for. That's how you make $. On Glassdoor all the employees complained of not...
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Company wrote 0 public responses to the review from Feb 24, 2016.
4.0
#796672
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Contact Kirklands

Mailing Address:
Kirkland’s, Inc.
431 Smith Lane
Jackson, Tennessee 38301
United States
Phone:
(877) 541-4855
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