Product: Kirklands Customer Care Clear all filters (0 of 29 reviews match)
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I ordered 4 outdoor pillows and was supposed to receive them in 3-7 business days. When I spoke with a customer service rep they said it would be shipping "soon" and ended the call. Once I finally received the pillows, the order was wrong. I called back again and this...
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Kirklands Customer Care
#1367528
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DON’T WASTE YOUR $. I absolutely loved this store until I placed an online order. They instructed me to do a return by going to the nearest location for a full return however WARNING they do not give you a “full return”. They have a stupid policy that if you order...
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2.4
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Kirklands Customer Care
#1340862
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Kirklands - Will not be back

They had something on clearance with others that look like it but this one didnt have the green tag on it so they did not give me the green tag price it was only $3.00 differance so the lost a customer over $3.00. And rude
2.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
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Kirklands Customer Care
#1339982
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Because I moved in the last three weeks, I updated my phone number and address, in my account profile on the website account manager. I then ordered some items for my new townhouse. My credit limit is $900. My account even has a balance of $23. When I ordered my latest...
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Kirklands Customer Care
I liked
  • I like the store and its products
#1246213
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The Kirkland will charge the shipping fee because I clicked the check mark to be shipped to the store even if free delivery if the item is pick up from the store. Really? You must trip to the store to return the money back even if you do not have the items and it has...
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Kirklands Customer Care
#1230333
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was routed to a phone sales line that won't give up or let me escape.it was super annoying. really pissed me off still trying to find the right number. at this point all i can say is kirkand site sucks and i will tell averyone i know of this experinence. now this...
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Kirklands Customer Care
#1215210
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Kirklands - Military service not honored when ordering online

They wouldn't give me my military discount and when I asked about my spin to win, she couldn't do that either. Now, I was really shocked that she couldn't go into my reward program with them and see I am military. Not so sure about them dismissing me that quickly when I was ready to make a purchase.......
3.8
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Customer service
Price Affordability
Product or Service Quality
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Kirklands Customer Care
#1214060
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Kirklands - The worst customer service

There is a lack of communication between customer service and the Boynton Beach store. When I spoke the the store the sales associate was extremely rude and I in knowledgeable! I was inquiring about a shipment when in fact it was there! Called corporate and still waiting for a call back! I’ll never shop there again!! Store manager was unavailable!
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Kirklands Customer Care
#1208987
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Needless to say this rep was of no assistance and told me it would take days for my refund to process, when all I had to do (and did) was call the store with the right information and cancel my order. Took 2 mins tops! Kirklands does not have good customer service and...
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Kirklands Customer Care
#1163011
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Went into the store, white customer that walked in eith me was offered a 15% off coupon, i wasnt. White customer was browsing in the same section i was and was offered a coupon also, this time it was by the store manager, whom made eye contact with me and still never...
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Kirklands Customer Care
#1146134
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