Product: Kirklands Customer Care Clear all filters (0 of 25 reviews match)
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Because I moved in the last three weeks, I updated my phone number and address, in my account profile on the website account manager. I then ordered some items for my new townhouse. My credit limit is $900. My account even has a balance of $23. When I ordered my latest...
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Kirklands Customer Care
I liked
  • I like the store and its products
#1246213
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The Kirkland will charge the shipping fee because I clicked the check mark to be shipped to the store even if free delivery if the item is pick up from the store. Really? You must trip to the store to return the money back even if you do not have the items and it has...
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Kirklands Customer Care
#1230333
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was routed to a phone sales line that won't give up or let me escape.it was super annoying. really pissed me off still trying to find the right number. at this point all i can say is kirkand site sucks and i will tell averyone i know of this experinence. now this...
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Kirklands Customer Care
#1215210
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Kirklands - Military service not honored when ordering online

They wouldn't give me my military discount and when I asked about my spin to win, she couldn't do that either. Now, I was really shocked that she couldn't go into my reward program with them and see I am military. Not so sure about them dismissing me that quickly when I was ready to make a purchase.......
3.8
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Kirklands Customer Care
#1214060
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Kirklands - The worst customer service

There is a lack of communication between customer service and the Boynton Beach store. When I spoke the the store the sales associate was extremely rude and I in knowledgeable! I was inquiring about a shipment when in fact it was there! Called corporate and still waiting for a call back! I’ll never shop there again!! Store manager was unavailable!
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Kirklands Customer Care
#1208987
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Needless to say this rep was of no assistance and told me it would take days for my refund to process, when all I had to do (and did) was call the store with the right information and cancel my order. Took 2 mins tops! Kirklands does not have good customer service and...
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Kirklands Customer Care
#1163011
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Went into the store, white customer that walked in eith me was offered a 15% off coupon, i wasnt. White customer was browsing in the same section i was and was offered a coupon also, this time it was by the store manager, whom made eye contact with me and still never...
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Kirklands Customer Care
#1146134
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I recently went thru a very similar ordeal.I am appalled at the level of customer service I received each time. Overall I have spent more than 5 hours of my life trying to figure out where my online order was, set up as ship to store...after 3 weeks. I drove well out...
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Anonymous
Sandra

I placed three orders on January 17-18, 2018. I received an initial e-mail informing me that my order was placed (with an estimated delivery of January 28, 2018). I have conta...

Anonymous
Anonymous

Kirklands customer service is sufficient at the store level however the online shopping experience is painfully slow and inadequate.

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Kirklands Customer Care
#1138277
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Several months ago order took 3 weeks to reach store, I picked up but missing part, emoloyee forgot to give it; made special trip back..couple months later bought 145.00 items, got home missing lantern, called, said I left bag & never apologized. I took 2 bags she...
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3.4
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Kirklands Customer Care
I liked
  • I like the store and its products
  • Products available
  • Products and prices
I didn't like
  • Customer service
  • Customer service in retail setting on several visits
#1097252
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I asked if they could just send either the missing parts or a new chair to my home since it was the fault of kirklands not mine. She said no but lucky me another store in my area that is about 40 miles away has a limited number in stock. So I could check with them....
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Anonymous
Anonymous

A lot of the new parsons chairs are packaged in flat boxes. Therefore, the 2 legs are usually under the seat of the chair. Take the seat of the chair, and look at the bottom. ...

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Kirklands Customer Care
#1031844
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