I ordered two artworks and seven teardrop mirrors online almost a month ago. About a week after I ordered it, I checked back online and the status showed as 'shipped to store'.
That remained even a week later so I contacted the customer service #. I was told that all they could tell me was that it was 'shipped to store' and that I should call the local store to see if they have received it. I contacted the local store and they told me they have not received it. I contacted the customer service again and they had no way to determine status during transit and exactly when it would actually get to the store.
I asked to speak to the supervisor and was told they were not available and couldn't do anything further, but that they would pass the message along. No one contacted me back but I got an auto e-mail noting that it was 'shipped to store'. I tried to e-mail the customer service with the issue and no one responded back to that. The status kept showing 'shipped to store.' Another week later, I called the customer service again and was told that everything was at the local store for pick up except four of the teardrop mirrors and that the delivery truck was there that day so those could be on that.
I waited two days then went to the local store to pick up my items. When I got there, I was told that none of the items were at the store but that a truck was unloading so it could be on there.
After waiting a month and neither the headquarters or the local store having any idea where my purchased items were, I asked for a refund. I would have posted this review to their website but they do not allow reviews related to customer service!
Product or Service Mentioned: Kirklands Shipping Service.
Reason of review: Problem with delivery.
I didn't like: Customer service, Online ordering and delivery.