Horrible online and customer service for Kirklands orders
Built a new house and ordered 2 mirrors for bathrooms on Jan 3,2016 for new house. At time of order I was informed they would be available between 4-10 days, which was perfect with just moving in.
Website continually shown in progress for one and back order for another. Had different information from customer reps after each inquiry call. Finally received one after over a month and still have not received 2nd and it's been 47 days. picked up 1st one and asked to cancel 2nd while in store as we found another mirror there and can't continue to wait to have mirrors in our bathrooms at home.
We can not even receive refund or cancel until backorder is at store then will still take 10 days to refund money.
I will never use Kirkland's to order online again and shopping their will not be my 1st choice by any means. The customer service reps were extremely rude over the phone and was not concerned at all with the lack of accurate information being relayed or inconvenience to their customers.
Reason of review: Order processing issue.
Kirklands Cons: Customer service, Management behavior to consumer.
Location: Lufkin, Texas
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