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Summary of Kirklands Customer Service Calls

19 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
02:08 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Kirklands to Ask about:

Request for Information:

  • “Checking on my otder placed on Sept 3”

Website/ Application:

  • “Put in a full time application”

Staff:

  • “Poor customer service for the second time”

Employment:

  • “W2”

Other:

  • “Placesd an order”
  • “Price adjusment”
  • “Need to know what my. Total gross income is for 2018”

Kirklands Rating Stats

2.0 out of 5 stars
based on 116 reviews
See all 186 reviews

Rating stats

  1. 45 reviews
  2. 38 reviews
  3. 21 reviews
  4. 9 reviews
  5. 3 reviews

About Kirklands

Top 5 Likes about Kirklands

Products in the store, Price, I like the store and its products, Products available, Staff in my local store

Top 5 Dislikes about Kirklands

Customer service, Online ordering and refunds, Failure to do what they said they would, Online ordering, No call back

Summary

Kirklands is a leading specialty retailer of home decor in the United States, operating approximately 320 stores in 34 states. Kirklands was co-founded in 1966 by its current Chairman Emeritus, Carl Kirkland. The company opened its first store in Jackson, Tennessee and has grown steadily thereafter. The stores of the company present a broad selection of distinctive merchandise, including framed art, mirrors, candles, lamps, picture frames, accent rugs, garden accessories and artificial floral products. The stores also offer an extensive assortment of holiday merchandise, as well as items carried throughout the year suitable for giving as gifts. Currently the company is headquartered in Nashville, Tennessee, U.S.

Kirklands reviews and complaints

Kirklands is ranked 164 out of 1711 in Furniture and Decor category

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Kirklands Stats

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Number of Reviews

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Number of Calls

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Products and Services Sold by Kirklands

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