This is Ben my fourth bad experience with Kirkland's, I decided yesterday to actually call customer service to let them know how poorly I was treated in The Brick Town New Jersey store and pretty much what I got was sorry that's our policy. Being in customer service for almost 40 years myself that is not how you treat a customer!
All I wanted to do was use my coupon yesterday that I got on my spin to win for $10 off 50 and I was told because I was $0.30 short after removing green tag items that I was told even though the coupon said $10 off any order that I could not use the coupon with the green tags so my order then drop down to 49 70 rather than honoring the coupon they lost a sale. Makes no sense to me. And the treatment I got from the manager in that store was terrible! I will not shop Kirkland's anymore I would rather give my money to a store who appreciates their customers!
I am sure this feedback is another waste of my time because I am sure it's going to get me absolutely nowhere just like my phone call yesterday! It's a shame that a store is willing to lose a sale rather than honoring a customer's coupon!